Technical Support
Support When You Need It, The Way You Need It
We understand the significant pressure on brands today to stay on top of aggressive production timelines. Simply put- there is no room for technical issues and the downtime they cause.
We are so confident in our systems, that we offer a market-leading 1-year warranty on our products.
Should you have any issues however, Morlock provides market-leading technical support with unmatched expertise, efficiency, and reliability.
Morlock stands out thanks to the deep technical expertise of our team.
On average, our technical support team members have 15 years of expertise with the entire pad printing process in dozens of different markets and in thousands of different applications.
Maximum Uptime
- We know how to get it right the first time
Superior Performance
- Expert insights into how your unique processes can be customized and/or optimized
Reliability is a core brand value for Morlock. Our understanding of the challenges of rugged industrial environments allows us to build product decorating systems that run for 30 years and longer.
Peace of Mind
- We are so confident in the superior reliability of our products that we offer an industry-leading warranty
Superior Performance
- Superior follow-through & ability to handle even the most technically challenging issues
We understand your fast-paced business requires speedy response to any challenges you may face. Our support services are experts at delivering the right support, quickly.
Hassle Free Solutions - Remote
- Less than 3% of the technical inquiries we receive require service visits
- We have the skills to assist you remotely
Hassle Free Solutions - Fast
- 95% of the technical support requests we receive are resolved within 24 hours
Hassle Free Solutions- Problem Prevention
- Our team provides superior maintenance and training options to reduce operator error and improve machine control
We are so confident in the superior durability of our systems that we offer a market-leading 1-year warranty.
Warranty Inclusive Of
- Diagnostics & Remote Service Support
- Parts (excluding pads, plates, cups, and rings)
- On-site support- Labor & Travel Rate (included)
